Wensink Automotive has already been working with Plan-IT for a year now, on all its establishments.
Wensink Automotive has been closely involved with the setup, presentation and implementation of the new after sales trajectory though its IT department. Scheduling plays an important role herein.
Since the Ford division had been working with Plan-IT for a number of years, it was a very logical decision to switch the other divisions to Plan-IT as well; among them Mercedes-Benz Passenger Cars & Company Cars.
In addition, Wensink Automotive also started with Plan-IT Online on Time, the renewing online schedule, enabling customers to see online exactly which times and dates are available for a particular service job, tire change, examination etc. Plan-IT Online goes further than other products on the market. Everything adheres to the motto “if you schedule it, it’s true”.
Wensinks Customer Service Center uses Plan-IT for centrally scheduling all workshop appointments, with ensures high efficiency.
Eric Wilbers, Operations Director: “During the presentation I saw numerous possibilities, how the software can ‘talk’ with its online schedule and vice versa. Plan-IT goes beyond scheduling appointments. It informs our customers of the appointment through mail, online appointments are instantly visible in the software and moreover, it enables those who are responsible within Wensink to get a clear overview instnantly and see the filling of various workshops. Not a small thing for The Netherlands largest Mercedes-Benz/Ford dealership.
After sales has always been leading for Wensink. Ever since its founding in 1986 it has been a central part of the organization. We are a progressive dealer holding and always looking for ways to renew. Plan-IT fits this perfectly.”