It is possible to keep an exception list with e-mail addresses of customers that have indicated they don't want to be contacted per e-mail.
Plan-IT checks this exception list before sending each e-mail message (appointment confirmation). When the e-mail address is included on the exception list, no e-mail message will be sent. You can read back in the logging of the work order that an e-mail is not sent because it was on the exception list.
This way you'll prevent that customer will receive e-mails while they have indicated they don't want to.
Import exception list in Plan-IT
In the Plan-IT\Programs is the program Maintenance.exe:
When you start it, select the option Import Exceptionlist E-Mail for appointment confirmation:
Plan-IT will then search for the file Email.csv in the Plan-IT\Import folder (if the Import folder does not exist yet, create it).
Enter the e-mail addresses in the file Email.csv underneath each other, every new e-mail address on a separate line:
It is also possible to have this program be performed automatically with Windows task scheduler, so that newly added e-mail addresses are imported each week for example. To do this, add the parameter 4 to Maintenance.exe.
If you need additional assistance, you can always contact us for that.