Capacity of Plan-IT and the online module are not synchronized


When you have the online module connected to Plan-IT Workshop, it is important that they remain synchronized. There can be various reasons why shows a deviating capacity.

The settings for the Plan-IT Online on date module are different than for the on time module.




On date


Do you have a Plan-IT Online on date module? Then check the folllowing steps:




Step 1: Initialise capacity online


The first step that we advise is to always first resend the capacity from Plan-IT Werkplaats again:


  1. Click in the menubar on the option System.
  2. Select the option System settings.
  3. Go to the Connections tab and in the second row of tabs, go to Online module.
  4. Click in the top right corner of the window where you are now on the Initialise capacity online button.




It can take some time to send all data. Check afterwards if the online capacity is in sync now.




Step 2: Check capacity


Check what the online module receives as capacity by clicking the Capacity button in the bottom of the planboard window.




A window appears with the capacity of all employees. The columns in the days show how many percent of the day is occupied.


When the online module shows a day as full, the same day should also be full in this window.


Info: The on date module does not consider a reservation as occupied space on the planboard. After all, there is still no definitive work order. When you want to plan a certain spot on the panboard as reserved while there is no work order, click with the right mouse button on the planboard and select the option Part of the day Off from the context menu.




Step 3: Employee details


When you add a new employee and you enter nothing in the field Percentage active in count, this setting will be set to 0% by default. Check the percentage of an employee:


  1. Click in the menubar on the option File.
  2. Select the option Employee.




  1. Click on the button to select an employee.
  2. Check in the Percentage active in count field if the correct percentage is entered.
  3. Also check if the Do not count in capacity option is turned on. Because the employee will then not be included in the planningfor the online module.
  4. Click on the Save button when you have corrected all settings.

When you jut made changes to the settings, then resend the capacity to apply the changes to the online module. Check afterwards if the online capacity is in sync now.




Step 4: Online module settings


Check on the Plan-IT Online management page if the percentage full is correctly set.


  1. Go to the website http://www.plan-it-online.nl/planitonline and log in with your account credentials.
  2. Select the correct establishment in the top left corner.
  3. In the left column, click on the Settings option.
  4. Check the percentage that is entered in the Percentage full option.
  5. Also check the setting in the Number of days unavailable option.
  6. Click in the bottom right corner on the Save button when you have changed any settings.






On time


Do you have a Plan-IT Online on time module? Then check the following steps:




Step 1: Initialise capacity online


The first step that we advise is to always first resend the capacity from Plan-IT Werkplaats again:


  1. Click in the menubar on the option System.
  2. Select the option System settings.
  3. Go to the Connections tab and in the second row of tabs, go to Online module.
  4. Click in the top right corner of the window where you are now on the Initialise capacity online button.




It can take some time to send all data. Check afterwards if the online capacity is in sync now.




Step 2: Check the calendar


Are all employees set available for the online module? In the calendar of an employee, white blocks of worktime are not visible for the online on time module, only the yellow colored blocks are received.




Follow the below steps to make a block of worktime online available:


  1. Click in the menubar on the option File.
  2. Select the option Calendar.
  3. In the bottom of the window, select the preferred employee in the dropdown list.
  4. Click with the right mouse button on a block worktime.
  5. Select the Edit option.
  6. Put a check in the Display block online option.
  7. Click on the Save button.






Step 3: Employee details


When you add a new employee and you enter nothing in the field Percentage active in count, this setting will be set to 0% by default. Check the percentage of an employee:


  1. Click in the menubar on the option File.
  2. Select the option Employee.




  1. Click on the button to select an employee.
  2. Check in the Percentage active in count field if the correct percentage is entered.
  3. Also check if the Do not count in capacity option is turned on. Because the employee will then not be included in the planningfor the online module.
  4. Lastly, check in the bottom right if the Groups are set correctly.
  5. Click on the Save button when you have corrected any settings.

When you jut made changes to the settings, then resend the capacity to apply the changes to the online module. Check afterwards if the online capacity is in sync now.




Step 4: online module settings


Check on the Plan-IT Online management page if the percentage full is correctly set.


  1. Go to the website http://www.plan-it-online.nl/planitonline and log in with your account credentials.
  2. Select the correct establishment in the top left corner.
  3. In the left column, click on the Settings option.
  4. Check if the Activate percentage full option it turned on.
  5. Check the percentage that is entered in the Percentage full option.
  6. Also check the setting in the Number of days unavailable option.
  7. Click in the bottom right corner on the Save button when you have changed any settings.






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